Customer Health Information: Coronavirus: 17th March 2021

  • Only travel to our holiday park if you are fit and well and there are no government restrictions in place preventing you from travelling, and advise us if become unwell

  • Please follow our revised check-in procedures

  • When you are out and about on park please follow the latest government requirements on social distancing

  • When arranging your booking, whilst you are in your accommodation (whether as a holidaymaker or an owner) and when out and about on park and in the local community, please comply with the current government requirements about the number of people and different households that you can mix with

  • If the area where you reside is subject to local lockdown restrictions (for example, which prohibit local residents from leaving the area and others from entering) please comply with these and do not travel to our holiday parks if prohibited by local restrictions.

  • Our social distancing, hygiene and other policies which we have implemented on park  are in place for your safety. Please comply with these and follow the instructions our team may give you

  • Please respect our local communities and follow social distancing guidelines when you are visiting the area around the park

  • If you or a member of your party feel unwell during your stay please tell us and return to your permanent home. (If you are using public transport please let us know)

  • You are not permitted to self-isolate on park

  • We encourage you to use contactless card payments rather than cash where possible

  • All people entering our venues will be required to provide their details for NHS test and trace either by scanning the relevant QR code poster with their smartphone or by providing details to our team members where scanning the code is not possible.

  • Please supervise visiting children, and keep them with you at all times, and ensure that they follow social distancing requirements.

  • Please wear face coverings in all indoor public areas (except when seated at a table to eat or drink). Please note that you may be asked to remove face coverings safely if asked to do so by police or by staff for identification purposes.

  • Failure to observe these requirements will result in refusal of service. Our guests should be aware that the police and local authorities have powers to enforce social distancing requirements and can instruct those not following these to disperse, leave an area or take further enforcement action.

To follow government guidance and keep everyone safe on park, we have made several changes to our check-in process, facilities and venues.

Please note, the measures we've listed below are not exhaustive, and are examples in addition to our Covid Safety Policy. This information is general and does not apply to any parks which may be following additional local restrictions. You can find more details further up this page.

If anyone deliberately ignores the government requirements and our COVID safety policy or revised safety procedures, they will be asked to leave the park and no refund shall be given. This is for the safety of all our holidaymakers, owners and park teams.